About
Hi! My name is Andrew. But feel free to call me Andy. By day I'm a Support Engineer over at Front, building new internal Support tools and crushing the Support Q. By night I'm a game developer at Moonbeam Games where we're crafting a unique story driven RPG.
I'm always looking for new projects to help out on, so if you've got an idea, feel free to reach out! 😊
Current Projects
Project MoonbeamIn Progress
An unnamed RPG extraction title set in an original fantasy world. Built in Unreal Engine 5.
Front Core API SDKIn Progress
A custom TypeScript SDK published to npm for interacting with Front's Core API.
Support ScriptsIn Progress
A collection of Python scripts for Support Engineers to help automate their workflows.
Template AssistCompleted
A GPT-4o powered assistant that rewrites message templates based on selected QA metrics.
Work Experience
Support Engineer
Front
Develop and maintain internal tools and custom automation plug-ins using TypeScript, React, and SQL to streamline support operations, improve team efficiency, and eliminate workflow friction. Handle daily technical escalations and customer support issues, maintaining an average lifetime CSAT of 98%.
2022 - Present
Software Engineer
General Motors (via Wayne State University)
Developed a Named Entity Recognition (NER) model to parse thousands of U.S. congressional bills, identifying references to other legislation. The model was used to map connections between bills and understand how new legislation modifies or builds upon existing laws, providing insight into the structure and evolution of the legislative process over the past 80 years of congress.
2023 - Present
Game Developer and Story Lead
Moonbeam Games
Leading development of an extraction RPG built using Unreal Engine. Also responsible for architecting the game’s lore, narrative structure, and design direction from concept to prototype. Collaborate with artists and audio designers to integrate assets and implement features. Developed and deployed the studio’s website using Next.js and Vercel.
2025 - Present