Andrew James
Support Engineer
Andrew James

About

Hi! My name is Andrew. But feel free to call me Andy. By day I'm a Support Engineer over at Front, building new internal Support tools and crushing the Support Q. By night I'm a game developer at Moonbeam Games where we're crafting a unique story driven RPG.

I'm passionate about building things that make people's lives easier. Whether it's a simple support tool that automates a repetitive and annoying task, or a game that people can get lost in and forget about things for a few hours, I want to leave the world better than I found it through tech. I'm always looking for new projects to help out on, so if you've got an idea, feel free to reach out! 😊

Projects

Project Moonbeam

An unnamed RPG title set in an original fantasy world. Built in Unreal Engine 5.

Front Core API SDK

A custom TypeScript SDK published to npm for interacting with Front's Core API.

Template Assist

A GPT-4o powered assistant that rewrites message templates based on selected QA metrics.

Support Scripts

A collection of Python scripts for Support Engineers to help automate their workflows.

Work Experience

Support Engineer

Front

Develop and maintain internal tools and custom automation plug-ins using TypeScript, React, and SQL to streamline support operations, improve team efficiency, and eliminate workflow friction. Handle daily technical escalations and customer support issues, maintaining an average lifetime CSAT of 98%.

2022 - Present

Lead Game Developer

Moonbeam Games

Leading development of an indie RPG in Unreal Engine using C++, building core gameplay systems and mechanics. Responsible for architecting the game’s lore, narrative structure, and design direction from concept to prototype. Collaborate with artists and audio designers to integrate assets and implement features. Developed and deployed the studio’s website using Next.js and Vercel.

2025 - Present

Software Engineer

General Motors and Wayne State University

Developed a Named Entity Recognition (NER) model to parse thousands of U.S. congressional bills, identifying references to other legislation. The model was used to map connections between bills and understand how new legislation modifies or builds upon existing laws, providing insight into the structure and evolution of the legislative process over the past 80 years of congress.

2023 - 2025

Connect

You can find my socials below 👇